Blog
Okt 31, 2024
uWebChat Version 1.14.0
Elevating Security
More than just a live chat bot, uWebChat is intelligent, smart, skilled and speaks every world language.
uWebChat Version 1.14.0: Enhanced Security and User Experience
uWebChat is proud to be recognized as a secure live chat solution, offering robust features that prioritize user privacy and data security. Unlike many other chat bots, uWebChat does not store data, ensuring that your conversations remain private. It leverages Microsoft Graph to connect seamlessly to your OneDrive, providing a secure and efficient way to manage files. Additionally, uWebChat includes functionalities such as banning visitors and implementing country blocklists, further enhancing its security profile.
No data storage - ensuring privacy
uWebChat does not store any conversational data, ensuring privacy. uWebChat enables you to store your conversations in your business e-mail or Microsoft OneDrive.
Ban Visitor Function
No risk of spamming; uWebChat allows agents to block unwanted or abusive visitors. With a single click.
NEW: Country Blocklist Implementation
Responding to customer demand, uWebChat now supports restricting access for one or multiple countries. This feature, available for enterprise users and up, allows you to manage blocked countries with options to Add to Blocklist, Remove from Blocklist or Show Blocklist.
New: Help Menu Redesign
To improve user experience, the help menu has been redesigned. New features are now easier to locate, with various functionalities relocated behind top-level buttons. This redesign is the first step towards a more intuitive interface, and we will continue to seek ways to enhance user interaction with our bot.
New: Automated Greetings in Virtual Agent Conversations
We’ve added automated greetings through suggested actions when interacting with Virtual Agents. This feature, available for enterprise users and up, allows you to enable automated greetings on any group housing a virtual agent. Visitors will see three suggested actions when starting a new conversation, which they can click to ask the virtual agent a relevant question. If not manually set, uWebChat will dynamically generate three relevant questions using AI. You can find these options under Help -> Manage groups -> Edit an existing group -> Manage greetings message.
Bug & Hot Fixes
🐞 Fixed a rare issue causing a disconnect loop when certain OneDrive permissions weren’t properly set.
🐞 Resolved an issue where the wrong language was translated within generated transcriptions when working with multiple languages.
🐞 Addressed various silent errors in the backend that were causing instability.
🐞 Resolved an issue where the wrong language was translated within generated transcriptions when working with multiple languages.
🐞 Addressed various silent errors in the backend that were causing instability.
On a mission to become the most intelligent Live Chat Solution
Top Notch Security
Ensuring that your conversations and data are protected and available in your Microsoft 365 tenant only.
Cutting Edge AI technology
uWebChat leverages cutting-edge AI technology to provide smart responses, real-time translation and enhanced user interactions.
Seamless Integration
Allowing you to work effortlessly with various platforms and tools, making uWebChat a versatile and efficient choice for businesses of all sizes.
PHONE
+31262020002 (NL)
+3237470004 (BE)
+12394313890 (US)
ADDRESS
uWebChat is powered by Universal.cloud
Nieuwe Stationsstraat 10
6811 KS Arnhem
The Netherlands
