E-Commerce
Enhance your ecommerce customer support and boost sales with uWebchat. Our platform offers a comprehensive suite of tools, including live chat, voice, video, and AI-driven responses, all integrated within Microsoft Teams. This enables your business to provide instant assistance, resolve issues quickly, and create a more interactive shopping experience. By improving customer engagement and satisfaction, uWebchat helps you build loyalty and increase conversion rates.
- Instant Assistance: Provide real-time support through live chat, voice, video, and AI-driven responses, ensuring customers receive immediate help.
- Enhanced Customer Engagement: Create a more interactive shopping experience that boosts customer satisfaction and loyalty.
- Seamless CRM Integration: Integrate effortlessly with CRM systems to streamline operations and maintain comprehensive customer records.
- Personalized Interactions: Offer tailored customer interactions based on real-time data and preferences, enhancing the shopping experience.
- Detailed Analytics: Utilize advanced analytics to understand customer behavior, optimize strategies, and improve decision-making.
- Multi-Language Support: Cater to a global audience with support for multiple languages, reducing cart abandonment rates and enhancing post-purchase support.
IT & Consultancy
At uWebchat, we empower IT and consultancy firms with an intelligent platform that seamlessly integrates live chat, voice, video, and AI responses within Microsoft Teams. Our solution enhances customer engagement, streamlines support operations, and drives sales by leveraging advanced contact center hunting methods and real-time communication capabilities. With uWebchat, your team can provide exceptional service, reduce response times, and improve overall client satisfaction.
- Advanced Integration: Seamlessly integrates with existing IT infrastructure and tools, ensuring smooth adoption and minimal disruption.
- Scalability: Easily scales to meet the needs of growing IT firms, supporting multiple agents and high volumes of interactions.
- Security: Utilizes robust security measures to protect sensitive data and ensure compliance with industry standards.
- Customization: Offers extensive customization options to tailor the platform to specific business needs and company branding requirements.
- Analytics and Reporting: Provides detailed analytics and reporting features to track performance & identify trends.
- Multi-Channel Support: Supports various communication channels, including web chat, voice, video, and social media, to provide a comprehensive customer support experience.
PHONE
+31262020002 (NL)
+3237470004 (BE)
+12394313890 (US)
ADDRESS
uWebChat is powered by Universal.cloud
Nieuwe Stationsstraat 10
6811 KS Arnhem
The Netherlands
